SHIPPPING / RETURNS

We offer free shipping on all Domestic orders totaling $150 or more.

All orders ship within 1-3 business days, pending availability and credit card verification. Once an order has been placed, it can not be adjusted or cancelled.

You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact hello@nuvibrand.com.

Please note, we do not ship on weekends and/or holidays.

No orders are shipped after hours (Office hours: M-F 9 am-5 pm PST), on weekends or on holidays.

If you require overnight shipping, orders must be placed before 12:00 pm PST. If you place an order after 12:00 pm PST, your order will be processed to go out the next business day.

If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days - in rare cases packages may say delivered up to 36 hours prior to arrival.

We will not replace merchandise that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of FedEx, UPS AND USPS

We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages.

If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), oder, scuffs, tears or snags for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached.

Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.

When returning items for a refund, a $8 restocking fee will be deducted. We offer free return shipping on store credit. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels for international customers.

We are unable to refund original shipping charges.

Items marked as final sale can not be returned or exchanged. If an item is sent back in an attempt for a refund without going through the return portal, your item will be issued onto an e-gift card.

We do not offer price adjustments.

*Excluding orders purchased with the Welcome Promotion code..

Contact hello@nuvibrand.com for all return

Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.

We currently offer exchanges on item(s) for a different size. We are unable to provide exchanges for a different color or style

Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.

If you receive a defective item, please notify us within 2 days of delivery. 

Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label. 

Items that have been worn, washed, stained, or damaged

Items without the original tags and packaging

Gift Cards

Items marked FINAL SALE

Final sale items will not be accepted and will be sent back to the customer.

Price adjustments do not apply to items included in special and/or limited-time savings events.